Refund and Returns Policy

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Overview

Welcome to BilTronic Hub,

Thank you for choosing BilTronic Hub for your home appliance needs. Our policies are designed to ensure a smooth transaction and enhance your shopping experience.

Return and Refund Policy:

– 15-Day Return Warranty: If you received wrong item, damage item, or item with missing accessories , you can initiate a return within 15 days of receipt. Contact our support at 03196025853.
– Refund Processing: Once we receive the returned item and confirm it , a refund will be issued to your original payment method or any preferred wallet account within 1-2 working days.
– Video Proof for Returns: To initiate a return, send us a video demonstrating the issue along with the unboxing video. This helps us quickly assess the situation and process your request.

Replacement Policy:

– 15-Day Replacement Warranty: If your product is defective or not as described, request a replacement within 15 days of delivery. Contact us at 03196025853 for a prompt dispatch of the replacement. The defective item will be picked up when the new one is delivered.
– Condition for Replacement: The product must be in its original condition with no additional damage.
– Video Proof for Replacements: Send a video showing the product’s issue along with the unboxing video to facilitate the replacement process.

Rights Reserved:

– BilTronic Hub reserves the right to reject any return or replacement request if the product does not meet the criteria detailed in our policy or if fraud is suspected.

Shipping Policy:

– Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
– Delivery: We aim to deliver products within 2-5 business days across Pakistan. Delays may occur due to logistical challenges or unforeseen circumstances.
– Shipping Costs: Costs vary based on product weight and delivery location, calculated at checkout.

Common Shipping Problems and Solutions:

– Delayed Delivery: If your order hasn’t arrived within the expected timeframe, please contact us. We will investigate and update you on your shipment’s status.
– Damaged Goods: If you receive a damaged product, please contact us immediately. Photographic evidence is required to process an exchange or refund.

Contact Us:

For further inquiries or assistance, please reach out to our customer service team:
– Admin: 03422806276
– Customer Service: 03196025853
– Email: admin@biltronichub.com
– Physical Address: Shop No. 2, Block-B, Awami Market, Karkhano Peshawar

Your satisfaction is our top priority, and we aim to provide you with the best products and services.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.